On-Line Policies

 

AFCO Distribution On-Line Policies

 

Privacy | Order Processing | Order Cancellation | Order Status | Shipping | Returns | Prepaid Shipping | Shipping charges | Credit Policy |Disclaimer|

Privacy

 

AFCO Distribution knows that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly. This notice describes our privacy policy. By visiting AFCO Distribution, you are accepting the practices described in this Privacy Notice.

 

What Personal Information About Customers Does AFCO Distribution Gather?

 

Information You Give Us: We receive and store any information you enter on our Web site or give us in any other way. You can choose not to provide certain information, however, some information is necessary to processing your order. We use the information that you provide for such purposes as responding to your requests, customizing future shopping for you, improving our stores, and communicating with you.

 

Does AFCO Distribution Share the Information It Receives?

 

Information about our customers is an important part of our business, and we are not in the business of selling it to others. We share customer information only with the business partners as described below:

 

Agents: We employ other companies and individuals to perform functions on our behalf. Examples include fulfilling orders, delivering packages, sending postal mail and email and providing customer service. They have access to personal information needed to perform their functions, but may not use it for other purposes.

 

Protection of AFCO Distribution and Others: We release account and other personal information when we believe release is appropriate to comply with law; enforce or apply our conditions of use and other agreements; or protect the rights, property, or safety of AFCO Distribution, our users, or others. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction.

 

With Your Consent: Other than as set out above, you will receive notice when information about you might go to third parties, and you will have an opportunity to choose not to share the information.

 

How Secure Is Information About Me?

 

We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input.

 

We reveal only the last digits of your credit card numbers when confirming an order. Of course, we transmit the entire credit card number to the appropriate credit card processor.

 

 

Order Processing <Top>

 

Orders are typically filled and shipped within 48 hours of receipt. AFCO Distribution reserves the right to ship partial orders or hold an order for complete shipment at our sole discretion. Prior to back ordering an item or partial shipping an order AFCO Distribution will either contact you for instructions before shipping or cancel your order and notify you of such cancellation.

 

Order Cancellation <Top>

AFCO Distribution web site does not offer on-line order cancellation. To cancel an order, please contact our order department at 1-800-538-8700 within 24 business hours of placing your order.

 

Order Status <Top>

 

To check on the status of your order, please contact our Distribution Center at 1-800-538-8700 during normal business hours. M-F 8-4:30

Prepaid Shipping <Top>

Prepaid freight is available to any account in our designated delivery area on $500.00 orders of Premium Pet Food (Diamond Family of brands, HI-TEK, Mid Western Pet Family of brands) Wild bird Products, Shavings/Bedding Products, Pet supplies, Poultry & Rabbit equipment, (combinable). Freight will still be charged on the other items delivered, ( ie Feeds, Fencing Products, Livestock equipment, etc).However prorated with no minimum charge if a prepaid order accompanies the other items.

(CONFIRM WITH YOUR SALESPERSON IF YOU ARE IN THE DESIGNATED DELIVERY AREA)

 

Shipping

 

Delivery service is available in our designated delivery areas (Call for schedule in your area.) 1-800-538-8700

 

Shipping charges <Top>

(Within designated delivery areas.)

$20.00 $39.00 Minimum stop charge except prepaid shipments

 

Shipping charges are based on total weight of orders and miles from our Distribution Center. A minimum 1-3 ton delivery charge is applicable on deliveries of less than 2,000 pounds in our regular delivery areas. (Please contact your salesman for your freight rate.)

 

While forklift unloading is preferred, we are glad to accommodate Dealers with hand delivery. We ask that adequate help and equipment be available to facilitate unloading time. Delivery charges will be billed at the prevailing delivery rate or $60.00 per hour whichever is more.

 

The shipping rates for many items we sell are weight-based. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

 

Returns <Top>

 

Packing and Sending Your Return

It only takes a few simple steps:

Pack the items along with the packing slip (receipt) securely in a box. We recommend you can use the original box the items arrived in. You may use another box if you prefer.

Affix the shipping label to the outside of the box. Ship items directly to our Distribution Center. The address can be found on our web site or on the original packing slip (receipt).

Leave the package for your mail carrier to pick up.

 

Returns

Regular Route Delivery Customers

All product returns must be pre-authorized with our office so a credit / pick up ticket may be issued. Credit will only be issued on Products within warranty guidelines or product in saleable condition, products with store price stickers will not be returnable for any reason other than warranty. Once the product has been returned to our warehouse we will issue a credit invoice against your account to be used with your next payment. Please do not change invoice totals at the time of delivery / pick up. (Deductions may only be made for any shortage or damage on current shipment). Be sure to INSPECT YOUR GOODS CAREFULLY. Call immediately concerning discrepancy. We will be unable to make any adjustments on shortage or damages reported after 24 hours of delivery.

We will notify you via email of your refund once we have received and processed the returned item. You can expect a refund in the same form of payment originally used for purchase within 7 to 14 business days of our receiving your return. Please note that we can refund shipping costs only if the return is a result of our error.

 

 

Credit Policy <Top>

All shipments are considered to be paid upon delivery or pick up. Credit may be applied for by completing a credit application. If approved, you will be notified by phone or in writing. Our general policy for new accounts is C.O.D. status for 6 months. Our credit terms of payment are Net 20 days. Payment is due to us 20 days from invoice date. (Not statement date or end of month). Any invoices unpaid past due date will be charged a late fee of 18% APR. NSF checks will be assessed a $25.00 fee.

 

DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY <Top>

 

THIS SITE IS PROVIDED BY AFCO Distribution ON AN "AS IS" AND "AS AVAILABLE" BASIS. AFCO Distribution MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THIS SITE OR THE INFORMATION, CONTENT, MATERIALS, OR PRODUCTS INCLUDED ON THIS SITE. YOU EXPRESSLY AGREE THAT YOUR USE OF THIS SITE IS AT YOUR SOLE RISK.

 

TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, AFCO Distribution DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. YOUR BUSINESS NAME DOES NOT WARRANT THAT THIS SITE, ITS SERVERS, OR E-MAIL SENT FROM YOUR BUSINESS NAME ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. YOUR BUSINESS NAME WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS SITE, INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES.

 

CERTAIN STATE LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MIGHT HAVE ADDITIONAL RIGHTS.